Privacy notice

Who is responsible?

This website is owned and operated by Tomlinson Wood Conveyancing Ltd (company number 17093010), registered in England and Wales. TomlinsonWood is a trading name of the company. The company handles initial enquiries received through this website. You can contact the team at [email protected] or by writing to the registered office: 1a Machen Street, Penarth, Wales, CF64 2UB.

The company’s legal professionals provide legal services through Taylor Rose, an authorised and regulated solicitors’ firm. Taylor Rose provides separate privacy information for its legal services and active matters. If an enquiry is referred to Taylor Rose or progresses to a legal matter, the relevant privacy information will explain how Taylor Rose handles that information.

Information this website handles

If you submit the enquiry form, your name, email address, selected subject and message are sent over HTTPS to a Cloudflare Pages Function. Cloudflare Turnstile checks for automated abuse. The Function validates the submission and asks Resend to email it to [email protected], with your address set as Reply-To. If you contact the team by phone or email instead, the team receives the information you choose to provide.

• Enquiry details: your name, email address, selected service, message content, and any information you provide by phone or email.
• Website request details: your IP address, date and time, requested page or file, browser/device information and referring page may be processed by the hosting provider in technical or security logs.
• Font request details: when the page loads Google Fonts, your browser connects to Google’s servers, which may receive technical request information such as your IP address and browser details.
• Spam verification: Turnstile processes a verification token and technical browser/request signals to assess whether a form submission is automated.

Please do not include identity documents, bank details, source-of-funds evidence or other sensitive information in an initial website enquiry. We will explain secure next steps if these are needed.

The Pages Function does not save enquiry content to a database or intentionally log message bodies. Cloudflare processes the website request and Turnstile verification; Resend processes the email for delivery; and the message is held in the team’s receiving email account. These providers may process technical information and retain records under their own service terms and settings.

Why information may be used

Initial enquiry information is used to respond to you, understand the property service you are asking about, and take steps you request before a possible engagement. Where appropriate to progress your enquiry, relevant information may be shared with Taylor Rose so it can explain its services and onboarding process. Information may also be used to meet legal or regulatory obligations.

Purposes and lawful bases

The applicable lawful basis depends on the nature of your enquiry and what happens next. The likely bases include taking steps at your request before entering a contract when you ask about a service, and legitimate interests in responding to general business enquiries. Where legal or regulatory obligations apply, processing may also be necessary to meet them.

• Replying to an enquiry about a service: taking steps at your request before entering a contract, where applicable.
• Replying to a general business enquiry: legitimate interests in responding to the enquiry and managing the business, while respecting your rights.
• Sharing an enquiry with Taylor Rose: where appropriate to progress your request and in line with the information provided to you.
• Providing legal services and keeping matter records: handled by the law firm responsible for the matter, which will explain the applicable contract, legal obligations and other bases in its own privacy information.
• Website delivery and security: legitimate interests in operating and protecting the website and its services.

Who information may be shared with

For a website enquiry, information is processed by Cloudflare Pages to host the site and run the Function, Cloudflare Turnstile to check the anti-spam token, and Resend to deliver the email. The message is received in the team’s email account. Google receives technical request information when your browser loads fonts from Google Fonts. If your enquiry is referred or progresses to legal services, relevant information may be shared with Taylor Rose. Information may also be disclosed to professional advisers, regulators, law enforcement or public authorities where necessary or required by law.

We do not sell enquiry information. Each provider handles information under its own terms and privacy information.

International transfers

Cloudflare, Resend, Google and email providers may process information outside the UK. Where this happens, the transfer and any safeguards are governed by the relevant provider’s terms, privacy information and service configuration. See the providers’ current information for details about their processing locations and safeguards.

How long information is kept

The Pages Function does not keep a database of submissions. Enquiries that do not become a legal matter are retained in the team’s mailbox for up to 12 months after the last contact, then deleted unless a legal or regulatory reason requires longer retention. Resend, Cloudflare and the email provider may retain delivery, security or technical records under their service settings and retention terms. If an enquiry becomes a legal matter, Taylor Rose’s retention practices apply to its records.

Security and automated decisions

The website sends form information over HTTPS and uses access controls and security measures provided by its hosting, email and delivery services. Please use the secure channel provided for identity and financial documents rather than sending them in an initial enquiry.

This website does not make automated decisions or create profiles about you. If this changes, or a separate legal-services provider makes automated decisions about a matter, that organisation should explain this in its own privacy information.

Your rights and questions

Depending on the circumstances, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction, object to some uses, or receive information you provided in a portable format. You can also complain to the UK Information Commissioner’s Office. Some rights have conditions and may not apply in every case.

If you are unhappy with how your information is handled, you can complain to the Information Commissioner’s Office.

For website enquiries, start by emailing [email protected]. If your information relates to an active legal matter, use the contact details and privacy process provided by Taylor Rose.

Changes and related information

This notice will be reviewed when the site, its hosting, its enquiry process or the organisations handling information change. Read our cookie policy for the site’s current use of cookies and similar technologies.

For general guidance, see the ICO’s right to be informed guidance.